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Helpline 01738 630965
Office 01738 626290

What happens when you contact us

If you just want to have a chat or ask us a question you can call the helpline or email us when you need. We will listen, believe and support you and try to answer any questions you have.

If you would like one to one support you can do this is the following ways;

  • Helpline – You can call us, or a friend or family/carer can call us on your behalf
  • Email – you can ask us for a referral form (a form that registers your interest in receiving support) or download it here and email it back to us
  • Ask a teacher/youth worker to call us or email us on your behalf

What happens then …

When you contact us we will ask you a few questions so that we know what kind of support you would like and how to contact you. We write the information you give us onto a ‘Referral Form’.

You will then be invited to an initial appointment at a time and place you feel safe. This can be at school, home, at RASAC or other place. The initial appointment helps us understand what your support needs are and how best we can meet them. It also helps you decide if you want to have support at RASAC. You can bring a family member/carer/friend with you to the appointment if you would like but they don’t have to be in the room with you when you speak to the support worker. This will last up to an hour.

After the initial appointment, If you choose to have support at RASAC, your name will be placed on our waiting list and a Therapeutic Support Worker will contact you when a space becomes available. Please make sure we have at least one way of getting in touch with you and that if you change your contact number to let us know.

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