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Helpline 01738 630965
Office 01738 626290

Complaints procedure

Here at RASAC P&K we aim to provide a high standard of service at all times. However, if you feel that we have not met the standard you would expect then you have a right to make a complaint. This would not affect your ability to access and use our service.

There are different ways to raise a complaint:

  • You can speak to your support worker who can pass on your concerns to the Support Services Team Leader or the Centre Development Manager
  • You can get in touch directly with the Team Leader or Manager

If you have experienced any problems with the service please let us know. We are happy to talk over the full details of our complaints procedure with you if you would like. Any feedback helps us improve our service. We also have a feedback box in the downstairs hall if you would like to let us know what you think about our services.

Please download the attached document to view our Complaints & Feedback Policy.

Latest news

LGBT Charter...

LGBT Charter...Sep 14: We welcome all women and young people in to our services, regardless of race, ethnicity, sexual orientation, transgender identity, age, disability, and religious and cultural background. We also welcome the LGBT Charter as it aims to safeguard Lesbian, Gay, Bisexual and Transgender people's human rights.

September Groups - Walking Group & Gardening Group now available

September Groups - Walking Group & Gardening Group now availableSep 1: RASAC-PK is now able to offer some in person outdoor groups to women

We are Hiring!   Sexual Violence Prevention Worker

We are Hiring! Sexual Violence Prevention WorkerMay 30: Do you want to make a change in society and join a team passionate about gender based violence?

RASAC P&K Multi Agency Online Visit

RASAC P&K Multi Agency Online VisitMay 16: Find out what we do, who we work with and how you can refer to our services.

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