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Helpline 01738 630965
Office 01738 626290

Complaints procedure

Here at RASAC P&K we aim to provide a high standard of service at all times. However, if you feel that we have not met the standard you would expect then you have a right to make a complaint. This would not affect your ability to access and use our service.

There are different ways to raise a complaint:

  • You can speak to your support worker who can pass on your concerns to the Support Services Team Leader or the Centre Development Manager
  • You can get in touch directly with the Team Leader or Manager

If you have experienced any problems with the service please let us know. We are happy to talk over the full details of our complaints procedure with you if you would like. Any feedback helps us improve our service. We also have a feedback box in the downstairs hall if you would like to let us know what you think about our services.

You can see our Complaints & Feedback Policy here.

Latest news

New Funding for Young People's Theraputic Support Worker - Recruiting now!

New Funding for Young People's Theraputic Support Worker - Recruiting now!Sep 11: Children in Need funding now means we are recruiting for a Young People's Theraputic Support Worker. Closing date 21st September 12 noon.

Applications for Training Worker and Marketing Worker now closed.

Applications for Training Worker and Marketing Worker now closed.Aug 23: Vacancies at RASAC deadline for applications Monday 20th August at 12 noon

We are moving!!

We are moving!! May 23: Some Support Services will not be operating in the week 25th to 29th June. We will check and respond to any Helpline messages as soon as possible. We are not moving far, from 18 to 16 King Street.

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