Complaints procedure

Here at RASAC P&K we aim to provide a high standard of service at all times. However, if you feel that we have not met the standard you would expect then you have a right to make a complaint. This would not affect your ability to access and use our service.

There are different ways to raise a complaint:

• You can speak to your support worker who can pass on your concerns to the Support Services Team Leader or the Centre Development Manager
• You can get in touch directly with the Team Leader or Manager

If you have experienced any problems with the service please let us know. We are happy to talk over the full details of our complaints procedure with you if you would like. Any feedback helps us improve our service. We also have a feedback box in the downstairs bathroom if you would like to let us know what you think about our services.

Please download the attached document to view our Complaints & Feedback Policy.